![]() Provide the version of PhpStorm and your OS, as well as any additional information like the version of PHP, framework, library, or anything that may be relevant to the issue.Add helpful screenshots or videos to describe the bug you’ve encountered.Follow the template you’ll see in the description area.When creating a new issue in YouTrack, the more information you provide, the better. I will also clarify some confusing things and dispel stereotypes and common misconceptions. Now let’s go deeper into getting around YouTrack and look at some dos and don’ts. You can also poke us on Twitter by mentioning and on Facebook by sending a direct message to /phpstorm – we do read and respond to both pretty quickly! YouTrack Submit Feedback… – want to praise us or blame us? Use this one, and be sure to add some details. Use it for both bug reports and feature requests. Submit a Bug Report… – this lets you file a ticket in our issue tracker called YouTrack. Basically, for anything strange that you struggle with and need a hand, Contact Support. Another use case is if you notice your system behaving strangely and you’re not sure if it’s a bug. If you don’t know how to do something, and an Internet search has not been helpful, use this option. Under this menu, there are three options:Ĭontact Support… – this one will open a page with a form to submit a support request. Right in PhpStorm, just like in any other JetBrains IDE, you have the Help menu: In this post, I’d like to tell you a little about how we manage feature requests and bug reports, and how to submit your feedback so that it will make an impact faster.įirst of all, let’s see what channels are available for sending us feedback, be it bug reports, feature ideas, requests for help, and so forth. Without your feedback, the product would have never become what it is today! But the biggest part of our team is you – our community. Our developers, QAs, and support engineers work together to deliver the PHP IDE to help you craft the best software. PhpStorm has grown tremendously and added many features and subsystems. Back in 2009, it had the working name ‘WebIDE’, which incidentally is why our tickets in YouTrack have the prefix WI. It’s been 10 years since PhpStorm first came out. What do the different issue states mean?. ![]()
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